Terms & Conditions

Cumbria Vehicle Sales of School House Kirkandrews-on-Eden Carlisle Cumbria CA5 6DX can introduce you to a limited number of finance providers and we may receive a commission for the introduction. We act as a credit broker and not a lender.

Finance available to UK residents of 18 or over and is subject to status. Indemnities may be required. Finance provided by Volkswagen Financial Services. Cumbria Vehicle Sales is authorised to carry out credit brokering by the Financial Conduct Authority (FCA) Firm reference number 722730. At the end of the agreement there are two options: 1) Part exchange or sell the vehicle to a third party 2) Commence a secondary Hiring period. The final condition of the vehicle will affect the vehicles resale value and your sale proceeds.VAT payable at prevailing rate.

By providing your personal information, you authorise our Finance Partners and their associated companies to process information about you and that of any named individual. By making an application for credit you give permission to share your personal information with one or more lenders for the purpose of applying for credit on your behalf. The applications will be consecutive and only take place if suitable terms cannot be achieved from previous applications. The credit reference agencies will provide the finance companies with information about you and information from the electoral register. A record of these searches is kept (even where your application does not proceed) and may be used by other lenders in assessing credit applications, and preventing fraud and money laundering. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.

If you are not satisfied with the service you have received in connection with any of our regulated activities, in the first instance please contact David Peel by telephone on 01228 495031 or write to

David Peel Cumbria Vehicle Sales, School House, Kirkandrews-on-Eden, Carlisle, Cumbria CA5 6DX

We will endeavour to resolve your complaint within 24 hours; if we are unable to achieve this to your satisfaction we will then follow our internal complaints procedure. If you are not satisfied with the decision, you may be entitled to refer it to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR or phone 0845 080 1800. The Ombudsman will only consider your complaint if you have followed the first procedure. A full copy of our complaints procedure is available upon request.